Privacy Policy

Last updated: 28 August 2026

Craftalo respects your privacy. This notice explains what personal information we collect through craftalo.co.uk, why we use it and the choices available to you.

Who is responsible for your information?

Craftalo is the controller of personal information described in this notice.

Contact: clare@craftalo.co.uk, 07523 135219, 142 Warren Road, Worthing, West Sussex, BN14 9RB.

Information we may collect

  • Contact details such as your name, email address, telephone number and delivery or billing address.
  • Order information, including products purchased, order status and customer-service correspondence.
  • Payment status and transaction references. Payment-card details are handled by the payment provider selected at checkout rather than stored directly by Craftalo.
  • Account details if you choose to create an account.
  • Messages, reviews, form submissions and other information you send to us.
  • Technical information such as IP address, browser, device, cookie identifiers and website activity.

How and why we use information

We use personal information to process and deliver orders, provide video tuition and customer support, administer returns and refunds, prevent fraud, keep business and tax records, improve the website and comply with legal obligations.

Our lawful bases may include performing a contract, complying with a legal obligation, our legitimate interests in operating and improving Craftalo, and consent where it is required. You may withdraw consent at any time where processing relies on consent.

Who we share information with

We share only what is reasonably necessary with service providers that help operate Craftalo, including website and ecommerce hosting, payment providers offered at checkout, Royal Mail or other necessary delivery services, security and fraud-prevention services, email and customer-support services, and search, analytics or advertising services where enabled.

These providers process information under their own terms or our instructions. We may also disclose information where required by law or to establish, exercise or defend legal rights.

Cookies

The website uses essential cookies for functions such as the basket, checkout, account security and site operation. Optional analytics, advertising or personalisation cookies should only be used where the required choice or consent has been provided. You can also control cookies through your browser, although blocking essential cookies may prevent parts of the shop from working.

How long we keep information

We retain information only for as long as reasonably necessary for the purpose collected, including completing orders, supporting customers and meeting legal, tax, accounting, security and dispute-resolution requirements.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict your information, object to processing, receive portable information, and withdraw consent. To exercise a right, email clare@craftalo.co.uk. We may need to verify your identity.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

Security and international services

We use reasonable organisational and technical measures to protect personal information. Some service providers may process information outside the UK; where this occurs, the provider or Craftalo should use an appropriate legal safeguard.

Changes to this notice

We may update this notice when our services or legal requirements change. The latest version will be published on this page with its revision date.